Delivery & Return Policy
Thank you for shopping at Nova Cart. We want to ensure you have a seamless experience from the moment you click "order" to the moment your package arrives. Below is our policy regarding shipping, deliveries, and returns.
1. Delivery & Shipping Policy
We aim to process and dispatch all orders promptly to ensure your items reach you as quickly as possible.
- Processing Time: Most orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
- Shipping Rates: Shipping charges for your order are calculated based on the total weight of the package and the destination. These will be clearly displayed during the checkout process.
- Shipping Zones: We offer regional and national shipping. Please note that delivery times may vary depending on the accessibility of your location (e.g., Metro areas vs. remote regions).
- Tracking: Once your order has shipped, you will receive a confirmation email containing your tracking number(s). The tracking information will typically be active within 24 hours.
- Damages: Nova Cart is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
2. Returns Policy
If you are not entirely satisfied with your purchase, we’re here to help.
- Return Window: You have 7 calendar days to return an item from the date you received it.
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must have the receipt or proof of purchase.
- Non-Returnable Items: Certain types of goods cannot be returned, such as perishable items (e.g., food or spices), customized products, or personal care goods.
